Fraud victims report once.
A blueprint for warm referrals, developed with the Ministry of Justice and Security. It lets the story travel with the victim's consent, without a new portal or a central database.
Sanne Bannink
Strategic Account Manager, Fraudehelpdesk
Challenge
Take a man who shares his ID and bank details with a fake job ad and soon finds a phone contract in his name. He may need a fraud helpdesk, an identity fraud reporting point and victim support. Each one helps well, but nothing travels between them, so the story starts again at every desk.
Solution
In the blueprint, the victim calls or writes to the organisation they turn to anyway. The adviser listens, assesses what happened and sees who should help next.
Impact
- BlueprintDeveloped with the Ministry of Justice and Security
- One yesPer organisation, recorded and provable
- ZeroNew portals or central databases
The Story Starts Over at Every Desk
Take a man who shares his ID and bank details with a fake job ad and soon finds a phone contract in his name. He may need a fraud helpdesk, an identity fraud reporting point and victim support. Each one helps well, but nothing travels between them, so the story starts again at every desk.
- A referral is often just a phone number, and the victim makes the next call alone
- The next organisation does not know what was already discussed or advised
- Victims often lose track of who they have already spoken to
- Pooling everything in one central database would create a single store of sensitive data that can leak
The Vision
“Every organisation that helps a fraud victim starts where the last one stopped, and the victim decides who hears the story.”
How the Blueprint Works
Reporting Stays Where It Is
In the blueprint, the victim calls or writes to the organisation they turn to anyway. The adviser listens, assesses what happened and sees who should help next.
One Yes per Organisation
The adviser proposes the referral and asks one question per organisation. The victim says yes or no, and every choice is recorded, so it can be shown afterwards who agreed to what.
Sealed Envelopes, Not a Database
Selective disclosure puts each detail in its own sealed envelope that only the intended organisation can open. A receiver gets what it needs to pick up the case, never the full file, and nothing is pooled in a central database that could leak.
Into the Systems Already in Use
The blueprint routes each referral as a privacy-preserving event stream from the system the adviser already uses into the receiving organisation's own system, where it lands as an ordinary registration or task. Where a system has no connection, a simple web screen does the same job.
A Receipt for Every Referral
Every referral leaves a receipt in a tamper-evident audit trail: who sent what to whom, and when, without revealing the content. It can be checked afterwards on receipts and seals alone, without opening a single envelope. A correction travels as a new envelope that points to the original, so nothing is overwritten.
The Next Call Starts Informed
The receiving organisation already knows what happened when it contacts the victim. Its questions are about what it still needs, not about the whole story again. It follows the way police reports already reach victim support, applied between the organisations themselves.
What the Blueprint Delivers
For victims: one report, a yes or no per organisation, and a next conversation with someone who already knows what happened. For organisations: a structured referral in the system they already use, with only the details they need and proof of every exchange.
“We have wanted to share data between our fraud portals for a long time. I did not think it could be done, but with mintBlue it simply can!”
Sanne Bannink
Strategic Account Manager, Fraudehelpdesk
Beyond Fraud
The same building blocks fit wherever people are passed from one organisation to the next, such as debt help, social services and healthcare, and between departments and systems inside one large organisation. The blueprint lets banks and telecom providers join the same way, and lets each new organisation connect without the others rebuilding anything.
Make Every Referral Warm
Talk to us about the organisations the people you help are passed between, and what each of them needs to know.